Terms and Conditions and Privacy Policy

Terms and Conditions and Privacy Policy

Terms and conditions

Purchases in the Smrekovit.si online shop are subject to terms and conditions that comply with consumer protection legislation. By placing an order, the customer confirms that he/she is of legal age and agrees to the terms and conditions.

Cancellation and refund

The Buyer has the right to notify the Seller of withdrawal from the contract within 14 days of receipt of the products, without having to give a reason. The cost of return shall be borne by the Buyer. The products must be returned undamaged and in their original packaging.

Privacy Policy

We use personal data solely for the purposes of processing orders and communicating with customers. We will not pass your data to third parties without your consent. We store your data securely and in accordance with the law (GDPR).

Use of cookies

This website uses cookies to ensure the basic functioning of the site and to provide anonymous visitor statistics through tools such as Google Analytics. Cookies are not intended to collect personal data. You can adjust your cookie preferences at any time via your browser settings or when you revisit the site.

Delivery

Delivery costs and conditions are specified during the order completion process and may vary depending on the location, the value of the order and the choice of delivery service. Delivery information is always available to the user during the shopping process.

Warranty and material defects

The Buyer has the right to claim a material defect in accordance with the Consumer Protection Act. The guarantee is valid if it was included at the time of purchase.

Complaints and dispute resolution

In the event of a complaint, we will always do our best to find a quick and fair solution. The Ljubljana court has jurisdiction over any disputes. Smrekovit does not recognise out-of-court consumer dispute resolution providers.